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Customer satisfaction is defined as a measurement that determines the extent to which the products or services provided by a company have met the expectations of customers. This criterion is one of the most important indicators to encourage the customer to buy and make him loyal
Communication and interaction with the audience through social networks is very easy and of course vital. You can ask about their experience, run a contest and get ideas from them on improving the user experience and supply chain. Customers are always happy to provide feedback, so pay attention to them
Receiving feedback from customers is a famous and important phrase in the field of business terms, by going deeper into it, not only can you reach the process of asking customers for opinions about a business, product or service, but you can also reach one of the most important principles of competition in any market. Customer feedback is of great importance because it provides marketers and business managers with a perspective through which they can improve their business, products, or overall customer experience to an acceptable level.